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Returns and Exchanges

OUR POLICY:

Your Biannual jacket will run out when you do! We stand behind the quality of everything we sell and hope you’re happy with your Biannual product. All Biannual products purchased on our website or at any authorized retailer are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product.

RETURN AND EXCHANGES FOR ITEMS PURCHASED AT BIANNUAL.COM:

Here’s what you need to know:

We can’t cancel or change orders once they’re submitted. We apologize for any inconvenience. If you need to make changes, please wait to receive your order and make any returns or exchange at that time. Please feel free to reach our way with any question you may have by sending us an email at: info@biannual.com

  • Exchange and return requests must be made within 30 days of purchase and you must provide the garment in its original condition; including tags and garment bag.
  • A proof of purchase is mandatory for any warranty, exchange, return, refunds and repairs issues.
  • Shipping costs incurred are at the responsibility of the sender.
  • Email info@biannual.com or call 1-844- 996-6673 and let us know what the problem is. This step is necessary in order to start your exchange or return authorization process and get all the information you need.
  • Once you have received your return authorization number from us, put the jacket back in its original box and clearly write the return authorization number we gave you on the outside of the box
  • For an exchange, we will release your new items once your initial product has been received and inspected.
  • We also need to inspect the product you are sending back before issuing a refund. Your refund will be issued to the original method of payment. Please allow up to 10 business days from the time received for your credit card company to process the refund into your account.
  • Please note all items in our “SALES” section are final sale. No refunds, no returns or any exchanges will be issued.

PRICE POLICY

All prices on our website are final. While we understand it sucks sometimes, we will not make price adjustments or price matching for online purchases for items which have been placed on clearance on either our website or by any of our authorized retailers. 

Please note all clearance items are final sale. No refunds, no returns and no exchanges will be issued.